Parts Matrix Shipping Policy

At Parts Matrix, we prioritize ensuring that your order is delivered accurately, in good condition, and always on time. We offer Free Shipping* for orders over $99 before taxes, subject to certain conditions.

By placing an order with us, you agree to the terms outlined in our shipping policy. Here's what you need to know:

Shipping Locations: We ship to all locations within Canada. For customers outside of Canada, please email us at info@partsmatrix.ca prior to placing your order to determine if shipping to your address is possible.
Shipping Charges: Shipping charges are calculated based on the shipping destination as well as the size and weight of your order. These charges will be clearly provided at checkout before you finalize your purchase.
Delivery Time: Our standard delivery time is estimated at 5-7 business days. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances beyond our control.
Shipping Partners: We partner with reputable courier services to ensure your package arrives safely and on time. The choice of courier service depends on the location and nature of your order.
Order Tracking: Once your order has been shipped, you will receive an email containing tracking information. This allows you to monitor your package's journey and estimated arrival time.
Order Issues: In the event of any damage to the packaging upon delivery, please contact us immediately at info@partsmatrix.ca. We are committed to resolving any issues promptly to ensure your satisfaction.

We reserve the right to change this shipping policy at any time. Any changes will be communicated clearly on our website.

Thank you for choosing Parts Matrix for your parts needs. We greatly appreciate your business, and we strive to provide you with the best service possible.

* Free Shipping applies to order total before tax. Oversize items subject to an extra shipping charge. In a very small number or remote areas where shipping costs are considerably higher, Free Shipping may not be available. In cases where orders don't qualify, Parts Matrix will contact the purchaser and discuss any additional costs prior to processing the order.